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Congratulations! Your order qualifies for free shipping YOU ARE $200.00 AUD AWAY FROM FREE SHIPPING.

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Congratulations! Your order qualifies for free shipping You are $200.00 AUD away from free shipping.
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STANDARD SHIPPING (AUSTRALIA + NEW ZEALAND)

All orders are processed within 2 business days from the time you place your order. Our Melbourne warehouse processes orders Monday - Friday (excluding public holidays). 

  • Australia Standard Shipping: Please allow 4 - 7 business days for your order to arrive:
    • < $199.99: $14.95
    • Orders > $200+: FREE shipping
  • New Zealand Standard Shipping: between $29.95 - $39.95, price is subject to your postcode and is calculated at checkout. Please allow 10-15 business days for your order to arrive.

 

EXPRESS SHIPPING (AUSTRALIA ONLY)

  • Rate: flat rate $26.95 Australia wide.
  • Transit Time: between 1 - 2 business days* with Australian Metro Areas, and 2 - 4 business days within Australian Rural Areas.

 

INTERNATIONAL SHIPPING (USA)

  • Rate: flat rate approx. $80 AUD (depending on conversion rate).
  • Transit Time: shipping times vary but can take anywhere between 7 - 21 business days.

  • Import Duties, Fees, Taxes: Please note, your merchandise may be subject to import duties, fees and taxes, which are determined once your shipment reaches your country and are payable by you. You may be required to pay additional customs clearance charges. Gem is not liable for, nor responsible for, such import duties, fees, taxes or charges. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Gem you are responsible for the original shipping charges (even on purchases that included free shipping) at a cost to duties, fees, taxes and/or customs charges incurred, and the cost of return shipping.

 SAME DAY/3 HOUR DELIVERY (VICTORIA ONLY)

  • Same Day/3 Hour Delivery is available for customers based in Victoria. 
  • Rates: subject to your postcode and is calculated at checkout.
  • Simply select 'RENDR' Same Day Delivery at the checkout.
  • Order by 11:00am for dispatch on the same day.

 

FREE CLICK & COLLECT (VICTORIA ONLY)

  • Click and Collect is free for our customers based in Victoria.
  • Simply select 'Pick Up' at the checkout and we will then notify you once your order is ready for collection within 24 hours!
  • Pick up address: 9 Bibby Court, Moorabbin VIC 3189
  • Opening Hours: Monday - Friday, 9:00am - 5:00pm

 

Please note: The Beauty F-x is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The Beauty F-x is not responsible for any packages once they are in the hands of any one of our shipping subsidiaries.